Business Seat Issues
Apr 30, 2024, 1:22 am
#1
Original Poster
Join Date: Aug 2021
Posts: 47
Business Seat Issues
Just landed at LHR from MIA. In seat 51A business - seat did not recline. Only option was manual lay flat / upright (no in between). How do I complain about this and what comp am I likely to receive. I asked FA to log issue.
Apr 30, 2024, 1:37 am
#5
Join Date: Nov 2011
Location: Yorkshire
Programs: BA Gold & HH Silver
Posts: 1,466
Apr 30, 2024, 1:38 am
#6
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 6,090
If you google british airways complaints you end up here
https://www.britishairways.com/trave...c/en_gb/select
I would recommend choosing 'on board the aircraft' then 'seating'. There is an option there for the seat not reclining
https://www.britishairways.com/trave...c/en_gb/select
I would recommend choosing 'on board the aircraft' then 'seating'. There is an option there for the seat not reclining
Apr 30, 2024, 1:54 am
#8
Join Date: Oct 2017
Posts: 115
I was in 53K on the same flight and also had issues. Cabin was pretty worn.
Apr 30, 2024, 3:17 am
#10
Join Date: Apr 2018
Location: LON, between FAB and EGTD
Programs: OWS - AA Lifetime Platinum, BA nobody (blue)
Posts: 871
I had the same exact situation a month ago, also from MIA. I submitted a claim, not exactly complaining, but "just to let you know...". They responded with a 400 e voucher.
I was happy with that.
I was happy with that.
Apr 30, 2024, 3:30 am
#12
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 714
Wonder if this would ever happen here in the UK if someone took the airline to court.
https://simpleflying.com/court-singa...-recline-fail/
"Court Orders Singapore Airlines To Pay Passengers $3,500 For Seat Recline Fail On 4-Hour Flight
Two individuals were compensated after their seats failed to recline electronically"
https://simpleflying.com/court-singa...-recline-fail/
"Court Orders Singapore Airlines To Pay Passengers $3,500 For Seat Recline Fail On 4-Hour Flight
Two individuals were compensated after their seats failed to recline electronically"
Apr 30, 2024, 3:32 am
#13
Join Date: Mar 2010
Posts: 1,778
Probably not as much as you think. Most passengers have little or no idea of their rights to EU261 or general compensation regarding things like seat recline. And BA do not go a long way to letting them know.
Apr 30, 2024, 3:52 am
#14
Join Date: Dec 2007
Posts: 3,639
It's spurred me on to claim for everything I'm entitled to since having heard that interesting nugget of information.